FREQUENTLY ASKED QUESTIONS

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You click on the "Tutorial" tab at the top of the page, choose the tutorial you wish to purchase and click on the "Purchase" button, which will then put the tutorial in your cart.  You can either click the "Checkout" button if you are finished or continue shopping.  Once you are done, you can either click the "Checkout" button or the shopping cart at the top right hand corner of the website.   Once you fill out the requested information and proceed to check it, you will then be direct to PayPal for payment.  Follow the PayPal instructions to purchase the tutorial.

Direct link to contact

First, check your spam folder.

Second, check to see if the e-mail address on your PayPal account is correct. It might need to be updated.

Third, e-mail me directly with your name and e-mail address along with the date and item you purchased, webofcreativity@gmail.com, and I will send it to you.

Tutorials are automatically sent to your e-mail.

There are two options when purchasing some of the tutorials. Some projects are designed to have a mini album with them. In these instances, you can either purchase a tutorial for just the project or just the mini album, or you can purchase them together.

I usually mail kits out within 4 days from purchase, unless otherwise expressed on my blog when I post the Kit.

Tutorials come with the Kit, you do not have to purchase them separately.  The tutorial will be automatically e-mailed to you after you complete your kit purchase.

Since tutorials are a downloadable product, there are no refunds.

Please save your tutorial to your computer or download it to your phone.

I do offer licenses.  A Selling License allows an individual (you), not a corporation or LLC., to create and sell projects at local craft shows and/or websites, such as, Etsy.com.  There is no printing for distribution allowed.  This license does not allow for mass production and/or manufacturing of the project and/or product to be sold including, but not limited to: Big Box Stores, Distribution centers, Commercial environments, etc., other than a local Scrapbooking/Craft store.  This License is non-Transferable.  If you wish to purchase this type of License, please send me an e-mail at webofcreativity.net and include your name, address, location you wish to sell the product and which project you wish to sell.

I do offer licenses.  A Teaching License allows you and only you to teach a project/mini album classroom style at a physical building.  This option excludes teaching online.  You may print copies needed for students to follow along during the class and to take home.  This license does not allow for mass production and/or manufacturing of the project and/or product to be sold including, but not limited to: Big Box Stores, Distribution centers, Commercial environments, etc., other than a local Scrapbooking/Craft store.  This License is non-Transferable.  If you wish to purchase this type of License, please send me an e-mail at webofcreativity.net and include your name, address, location you wish to teach at, and which project you wish to teach.

Once you have all your items in your cart, click the Checkout button or the Cart button at the top right corner of the page.  Once you are in your cart, under the Purchase section and before the Personal Info section has a place to enter the code.   Click on the "click here to enter it" and the put in the code and hit Apply.   Your total amount due will now reflect the coupon code.

We package our kits and shipments very carefully to avoid any damage, however, sometimes even our best efforts fail when postal employees are extremely rough with the packages.

We have no way of ensuring your package will arrive undamaged, due to mishandling and we bear no responsibility for mishandled packages.

Please contact your local post office and lodge a complaint should you receive a damaged package.

No refunds or exchanges on items purchased from the Web of Creativity shop.

No refunds or exchanges on Tutorials.

To view Web of Creativity, LLC's Privacy Policy, click on the this link: PRIVACY POLICY

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